The Emergency Dispatcher certificate program provides students with entry level knowledge of the demands of a career as an emergency dispatcher. The 911 dispatcher is the first link in the 911 system. Upon completion of this program, students will:
- Understand emergency dispatcher terminology and report writing;
- Discuss stress and crisis intervention strategies;
- Describe legal responsibilities, ethics, and criminal and civil law practices as they relate to emergency dispatch; and
- Utilize computer applications.